Can I request a customized consultation?
Yes. We can customize products according to your requirements. Please let us know your specific needs, such as fire ratings and applicable local standards.
What is the standard lead time for orders?
Standard products take about 2–3 working days, while customized products take approximately 5–7 working days after sample approval. The actual time depends on order quantity.
Do you offer free samples for quality testing?
Yes. Standard samples are provided free of charge. Customers only need to cover the express or shipping cost.
What is the warranty period for your insulation materials?
We offer a 1-year warranty based on non-human damage to ensure product reliability.
What payment and trade terms do you support?
We support Incoterms including EXW, FOB, CFR, CIF, DDU, and DDP. Standard payment terms are T/T: 30% deposit before production and 70% balance before shipment.
Do your products hold international certifications?
Yes. ISO, CE, SGS, and other third-party test reports are available depending on the specific product type and market requirements.